eFAX: Beware your credit card! 电邮传真：当心您的信用卡！ You may not be able to cancel your trial account :( 您可能无法取消你的试用帐号：（

Posted on 19.发布19。 Jan, 2010 by Dragos in Internet Life , Uncategorized , Web Buzzz 2008年1月，2010年在互联网生活，未归类，网络Buzzz 德拉戈什

Welcome to chat. 欢迎来到聊天。

The session has been accepted. 这次会议已被接受。

{Craig H.} 克雷格每小时）（

Hello, Dragos.您好，德拉戈什。 Welcome to j2 Global online support.欢迎j2环球在线支持。 I am Craig, your online Live Support Representative.我克雷格，您的网上实时支持代表。 How are you doing today?你如何做呢？

{Dragos} （德拉戈什）

Hello Craig.您好克雷格。 Thanks for disconnecting me a few moments ago.我感谢断开几分钟前。

{Dragos} （德拉戈什）

I have just checked my credit card statement and it says I was charged from your company我刚才检查了我的信用卡对帐单，并说我是从你的公司征收

{Dragos} （德拉戈什）

I have registered with a trial account.我已登记的试用帐号。 How could that happen?这是怎么一回事？

{Dragos} （德拉戈什）

Am i chatting with a script bot?我的脚本机器人聊天？

{Dragos} （德拉戈什）

Could you please be so kind confirming that I am talking to a real person?能否请你真好，确认我说一个真实的人？

{Craig H.} 克雷格每小时）（

I am sorry for the delay.我很抱歉耽搁了。

{Craig H.} 克雷格每小时）（

Please accept my apologies for the inconvenience.请接受我的不便表示歉意。

{Craig H.} 克雷格每小时）（

Since you have mentioned that you have wrongly been charged, suggest you to contact our customer support team at 1-323-817-3205既然你提到你被指控有错误，建议您联系1-323-817-3205我们的客户支持团队

{Craig H.} 克雷格每小时）（

Please do not select any option or extension when you call.请不要选择任何选项或扩建当您调用。

{Craig H.} 克雷格每小时）（

Please wait for our Customer Service representative to attend your call.请等待我们的客户服务代表出席您的电话。

{Craig H.} 克雷格每小时）（

They would be able to assist you further.他们将能进一步协助您。

{Dragos} （德拉戈什）

I was redirected to this page with the hope to find a way to cancel my account我被重定向到这个网页，希望找到一个方法来取消我的帐户

{Craig H.} 克雷格每小时）（

We take care of cancellation request.我们采取的取消要求照顾。 Since you have mentioned that you have wrongly charged, suggest you to contact customer support team at 1-323-817-3205.既然你提到你有错误收费，建议您联系1-323-817-3205客户支持团队。

{Dragos} （德拉戈什）

Yes I would like to cancel my membership是的，我想取消我的会员资格

{Craig H.} 克雷格每小时）（

We will take care of cancellation request of your account.我们会取消您的帐户的要求照顾。 We're sorry you want to cancel your account.我们很抱歉您要取消您的帐户。 Could you please provide me your fax number, registered email address and billing zip code for verification?可否请你向我提供您的传真号码，电子邮件地址和登记结算核查邮政编码？

{Dragos} （德拉戈什）

But I have already given you the information you are now asking不过，我已经给你的信息，你现在是要求

{Dragos} （德拉戈什）

Ok, just a second好吧，一秒钟

{Dragos} （德拉戈什）

Fax: (650) 618-XXXX Email: abcdefgh@gmail.com ZIP: MD-2044传真：（650）618 - XXXX的邮箱：abcdefgh@gmail.com邮编：的MD - 2044

{Craig H.} 克雷格每小时）（

Thank you for providing your information.感谢您提供您的信息。

{Dragos} （德拉戈什）

You're welcome不用谢

{Craig H.} 克雷格每小时）（

Dragos, I apologize for the inconvenience.德拉戈什，我很抱歉造成您的不便。 In order to cancel your account, please contact our Customer Service Department at 011 35316564910 as they will be able to better assist you with your request, as I am based in US and do not have access to your billing information.为了取消您的帐户，请致电011 35316564910客户服务部，因为他们将能够更好地帮助您的要求，因为我设在美国，不访问您的结算信息。

{Dragos} （德拉戈什）

I have called and they told me to come here我已要求他们告诉我来这里

{Dragos} （德拉戈什）

Do you need the PIN for the FAX linked to my account?你需要的相关帐户中的传真号码？

{Craig H.} 克雷格每小时）（

Please give me a moment.请给我一个时刻。

{Craig H.} 克雷格每小时）（

Let me assist you as special consideration.让我帮助你的特别的考虑。

{Dragos} （德拉戈什）

Thank you谢谢您

{Craig H.} 克雷格每小时）（

May I have your 4 digit PIN or last 4 digits of the Credit Card registered with us for verification?请问您的4位数密码或最后4位注册信用卡与我们验证？

{Dragos} （德拉戈什）

PIN: ZXZX密码：ZXZX

{Craig H.} 克雷格每小时）（

Thank you for providing correct information.感谢您提供正确的信息。 Please give me a moment while I go through your records.请给我一点时间，而我通过你的史册。 In the meantime, please type the number corresponding to your reason for cancellation: 1) Moving to another provider 2) Bought a Fax machine 3) Business or role changed 4) Short term project completed 5) Financial reasons 6) Problems with Faxing or Billing 7) Dissatisfied with Quality of service在此期间，请键入数字对应到您的取消原因：1）移动到另一个供应商2）买了一部传真机3）商业或角色发生4）短期项目已完成5）财务原因6）传真或结算问题7）不满服务质量 Too Costly成本太高

{Dragos} （德拉戈什）

2 2

{Craig H.} 克雷格每小时）（

As per our records, you have not been charged at all.按照我们的记录，您有没有被起诉的。

{Craig H.} 克雷格每小时）（

Dragos, as you have signed up for our service recently and you have plenty of days left for your trial period to get over.德拉戈什，由于你已经注册了我们的服务，最近，你还有很多天的试用期为您的剩余渡过。 Please note that you will not be charged a monthly fee for that 30-day period.请注意，您将不会收取该30天期间月租费。 At the end of one month, you can decide whether you want to continue with the service or not.在一个月的末尾，您可以决定是否要继续与服务与否。 You also have gift usage balance GBP 3.00 remaining that you can send fax for free.您还可以使用平衡礼物其余3.00英镑，您可以免费发送传真。 Over and above which, usage charges would be applicable, for any additional faxes sent.除了以上提到的，使用费将适用，任何其他传真发送。

{Craig H.} 克雷格每小时）（

You have lot of days left for trial period to end.你有很多天的试用期结束离开。 We would very much like you to give our service a try at least during the trial period and let us know how did you find our service.我们非常希望您给我们服务的尝试，至少在试验阶段，并让我们知道你是怎么知道我们的服务。 There is absolutely no need for you to continue if you do not wish to, at the end of the free trial period.绝对没有必要继续为你，如果你不想在免费试用期结束。 Would that be fine with you?请问这是否与你的罚款？

{Dragos} （德拉戈什）

No, thanks.不，谢谢。 I still want to cancel my membership.我仍然想取消我的会员。 I have just got my real fax machine by mail!我刚才通过邮寄了我真正的传真机！ //lied of course / /当然撒谎

{Craig H.} 克雷格每小时）（

Dragos, since you insist, as an exception, we can go ahead and take your request here and communicate it internally to our Customer Support team.德拉戈什，既然你坚持，作为一种例外，我们可以继续您的请求并在这里和在内部沟通，我们的客户支持团队。 As a recommendation, you can keep the number as a backup or use it to send occasional faxes for a small fee of 4.99 GBP for 5 months.作为一个建议，您可以保留作为备份数字或用它来发送一小笔费用为4.99英镑5个月偶尔传真。 If you accept, the great thing is, your next 30 days are free so even if you need sometime to think this over, you can always contact us within the next 30 days to cancel your account.如果您接受，伟大的事情是，你的下一个30天是免费的，即使你需要的某个时候想一想，您可以随时联系在未来30天内我们取消您的帐户。 If you want to proceed, I can switch you如果你想继续，我可以切换你

{Craig H.} 克雷格每小时）（

r pricing to the special offer in a couple of minutes. ṛ定价在一两分钟优惠。

{Dragos} （德拉戈什）

No. I still want to cancel my membership.不，我还是想取消我的会员。

{Craig H.} 克雷格每小时）（

OK, we hope you'll consider eFax again should your needs change and I'll process your cancelation request now.行，我们希望您再次e传真应该考虑你的需要改变，我会处理您的取消现在的要求。

{Craig H.} 克雷格每小时）（

Is there anything else, I may help you with?还有什么，我可以帮你呢？

{Dragos} （德拉戈什）

I need to be sure that my membership is fully canceled.我需要确保我的会员资格是完全取消。 Can you please confirm it?能否请你证实这一消息？

{Craig H.} 克雷格每小时）（

Sure, once the chat ends, you will receive e-mail confirmation for your records.当然，聊天结束后，您将收到电子邮件确认您的记录。

{Craig H.} 克雷格每小时）（

Your cancellation number is XXX-ZZZ-WWW.您的取消号码为XXX - 6868 -万维网。

{Dragos} （德拉戈什）

Thank you then.谢谢然后。 Have a nice Christmas!祝你快乐！

{Craig H.} 克雷格每小时）（

Thank you for contacting j2 Global online support, I hope you found our session helpful.感谢您与j2环球在线支持你，我希望你找到我们的会议有帮助。 Good bye and have a nice day.再见，并有一个愉快的一天。

{Craig H.} 克雷格每小时）（

Merry Christmas !圣诞快乐！ ! ！