eFAX: Beware your credit card! eFAX: Beware credit card tiegħek! You may not be able to cancel your trial account :( Inti tista 'ma tkun tista' tikkanċella l-kont tiegħek prova: (
Posted on 19. Posted on 19. Jan, 2010 by Dragos in Internet Life , Uncategorized , Web Buzzz Jan, 2010 minn Dragos fl-Internet Life, Uncategorized, Web Buzzz
Welcome to chat. Welcome to chat.
The session has been accepted. Il-sessjoni ġiet aċċettata.
{Craig H.} (Craig H.)
Hello, Dragos. Hello, Dragos. Welcome to j2 Global online support. Welcome to J2 appoġġ online globali. I am Craig, your online Live Support Representative. I am Craig, online Appoġġ tiegħek Rappreżentant Live. How are you doing today? Kif inti tagħmel illum?
{Dragos} (Dragos)
Hello Craig. Bonjour Craig. Thanks for disconnecting me a few moments ago. Grazzi għal skonnetjata me ftit mumenti ilu.
{Dragos} (Dragos)
I have just checked my credit card statement and it says I was charged from your company I għadek ċċekkjati dikjarazzjoni tiegħi karta ta 'kreditu u jgħid I kienet inkarigata mill-kumpanija tiegħek
{Dragos} (Dragos)
I have registered with a trial account. I jkollhom kont irreġistrat ma 'prova. How could that happen? Kif jista 'dan iseħħ?
{Dragos} (Dragos)
Am i chatting with a script bot? Am i chat ma 'bot b'kitba?
{Dragos} (Dragos)
Could you please be so kind confirming that I am talking to a real person? Tista 'jekk jogħġbok ikunu tip li tikkonferma li irrid infisser li persuna reali?
{Craig H.} (Craig H.)
I am sorry for the delay. I am sorry għad-dewmien.
{Craig H.} (Craig H.)
Please accept my apologies for the inconvenience. Jekk jogħġbok aċċetta apologies tiegħi għall-inkonvenjenza.
{Craig H.} (Craig H.)
Since you have mentioned that you have wrongly been charged, suggest you to contact our customer support team at 1-323-817-3205 Peress li inti semmejt li għandek żball ġew iċċarġjati, jissuġġerixxu li tikkuntattja t-tim tagħna ta 'appoġġ klijent fil 1-323-817-3205
{Craig H.} (Craig H.)
Please do not select any option or extension when you call. Jekk jogħġbok ma tagħżel kwalunkwe għażla jew estensjoni meta inti sejħa.
{Craig H.} (Craig H.)
Please wait for our Customer Service representative to attend your call. Jekk jogħġbok stenna għar-rappreżentant tagħna Customer Service biex jattendu sejħa tiegħek.
{Craig H.} (Craig H.)
They would be able to assist you further. Huma jkunu jistgħu jgħinuk ulterjuri.
{Dragos} (Dragos)
I was redirected to this page with the hope to find a way to cancel my account I kien mill-ġdid lejn din il-pagna mal-tama li jsibu mod biex tikkanċella kont tiegħi
{Craig H.} (Craig H.)
We take care of cancellation request. Aħna jieħdu ħsieb it-talba ta 'kanċellazzjoni. Since you have mentioned that you have wrongly charged, suggest you to contact customer support team at 1-323-817-3205. Peress li inti semmejt li għandek indebitament miġbura, jissuġġerixxu li tikkuntattja skwadra ta 'appoġġ klijent fil 1-323-817-3205.
{Dragos} (Dragos)
Yes I would like to cancel my membership Iva nixtieq li tikkanċella sħubija tiegħi
{Craig H.} (Craig H.)
We will take care of cancellation request of your account. Aħna se jieħdu ħsieb tat jitolbu il-kanċellazzjoni tal-kont tiegħek. We're sorry you want to cancel your account. Jiddispjacina tixtieq tħassar kont tiegħek. Could you please provide me your fax number, registered email address and billing zip code for verification? Tista 'jekk jogħġbok agħti lili numru tal-fax tiegħek, l-indirizz email u zip kontijiet tal-kodiċi għall-verifika?
{Dragos} (Dragos)
But I have already given you the information you are now asking Imma diġà tak l-informazzjoni li qiegħed issa jitlob
{Dragos} (Dragos)
Ok, just a second Ok, biss it-tieni
{Dragos} (Dragos)
Fax: (650) 618-XXXX Email: abcdefgh@gmail.com ZIP: MD-2044 Fax: (650) 618-XXXX Email: abcdefgh@gmail.com ZIP: MD-2044
{Craig H.} (Craig H.)
Thank you for providing your information. Grazzi għall-għoti ta 'l-informazzjoni tiegħek.
{Dragos} (Dragos)
You're welcome Inti qed jilqgħu
{Craig H.} (Craig H.)
Dragos, I apologize for the inconvenience. Dragos, I ruhna ghall-inkonvenjenza. In order to cancel your account, please contact our Customer Service Department at 011 35316564910 as they will be able to better assist you with your request, as I am based in US and do not have access to your billing information. Sabiex jikkanċella l-kont tiegħek, jekk jogħġbok ikkuntattja Dipartiment tal-Customer Service fuq 011 35316564910 għaliex se jkunu jistgħu jiġu assistiti aħjar għalik mat-talba tiegħek, għax I am bbażati fl-Istati Uniti u m'għandhomx aċċess għall-informazzjoni ta 'kontijiet tiegħek.
{Dragos} (Dragos)
I have called and they told me to come here I sejħu u huma told me li ġejjin hawn
{Dragos} (Dragos)
Do you need the PIN for the FAX linked to my account? Għandek bżonn l-PIN għall-FAX marbuta mal-kont tiegħi?
{Craig H.} (Craig H.)
Please give me a moment. Jekk jogħġbok agħti me a mument.
{Craig H.} (Craig H.)
Let me assist you as special consideration. Let me jgħinuk bħala konsiderazzjoni speċjali.
{Dragos} (Dragos)
Thank you Grazzi
{Craig H.} (Craig H.)
May I have your 4 digit PIN or last 4 digits of the Credit Card registered with us for verification? I jista 'jkollhom 4 PIN tiegħek ċifri jew l-aħħar 4 numri tal-Credit Card rreġistrati magħna għall-verifika?
{Dragos} (Dragos)
PIN: ZXZX PIN: ZXZX
{Craig H.} (Craig H.)
Thank you for providing correct information. Thank you for jipprovdu l-informazzjoni korretta. Please give me a moment while I go through your records. Jekk jogħġbok agħti me a mument waqt li mmur permezz tar-rekords tiegħek. In the meantime, please type the number corresponding to your reason for cancellation: 1) Moving to another provider 2) Bought a Fax machine 3) Business or role changed 4) Short term project completed 5) Financial reasons 6) Problems with Faxing or Billing 7) Dissatisfied with Quality of service Fil-frattemp, jekk jogħġbok tip-numru li jikkorrispondi tiegħek raġuni għall-kanċellazzjoni: 1) Rilokazzjoni f'pajjiż ieħor fornitur 2) Mixtrija magna Fax 3) in-Negozju jew rwol mibdul 4) proġett ta 'terminu qasir jitlesta 5) Finanzjarju raġunijiet 6) Problemi mal-iffaksjar jew Billing 7) sodisfatti bil-kwalità tas-servizz 
Too Costly Too spejjeż kapitali għoljin
{Dragos} (Dragos)
2 2
{Craig H.} (Craig H.)
As per our records, you have not been charged at all. Skond ir-rekords tagħna, int ma ġiet imposta fl-istadji kollha.
{Craig H.} (Craig H.)
Dragos, as you have signed up for our service recently and you have plenty of days left for your trial period to get over. Dragos, kif inti iffirmaw għas-servizz tagħna dan l-aħħar u inti għandek ħafna ta 'jiem tax-xellug għal perjodu ta' prova tiegħek sabiex tikseb fuq. Please note that you will not be charged a monthly fee for that 30-day period. Jekk jogħġbok innota li inti mhux ser tiġi ċċarġjata miżata ta 'kull xahar għal dak il-perjodu ta' 30 jum. At the end of one month, you can decide whether you want to continue with the service or not. Fit-tmiem ta 'xahar, inti tista' tiddeċiedi jekk inti tixtieq li tkompli bl-servizz jew le. You also have gift usage balance GBP 3.00 remaining that you can send fax for free. Inti ukoll għandek l-użu ta 'GBP 3.00 rigal tal-bilanċ li jibqa' li tista 'tibgħat fax b'xejn. Over and above which, usage charges would be applicable, for any additional faxes sent. Aktar u aktar 'il fuq li, ħlasijiet għall-użu tkun applikabbli, għal kwalunkwe faxes addizzjonali mibgħut.
{Craig H.} (Craig H.)
You have lot of days left for trial period to end. Għandek lott ta 'jiem tax-xellug għall-perjodu ta' prova għall-aħħar. We would very much like you to give our service a try at least during the trial period and let us know how did you find our service. Nixtiequ ħafna bħalek biex jagħtu s-servizz tagħna ta 'tipprova l-inqas matul il-perjodu ta' prova u jgħidilna kif sirt taf servizz taghna. There is absolutely no need for you to continue if you do not wish to, at the end of the free trial period. M'hemm assolutament l-ebda ħtieġa biex inti tkompli jekk ma tixtieqx li, fl-aħħar tal-perjodu ta 'prova mingħajr ħlas. Would that be fine with you? Ikun li jkun multa miegħek?
{Dragos} (Dragos)
No, thanks. Grazzi Le,. I still want to cancel my membership. I għadhom jixtiequ tikkanċella sħubija tiegħi. I have just got my real fax machine by mail! I għadek ltqajna magna tiegħi fax reali bil-posta! //lied of course / / gideb tal-kors
{Craig H.} (Craig H.)
Dragos, since you insist, as an exception, we can go ahead and take your request here and communicate it internally to our Customer Support team. Dragos, peress li inti jinsistu, bħala eċċezzjoni, nistgħu mmorru 'l quddiem u tieħu l-talba tiegħek hawn u tikkomunikaha internament biex it-tim tagħna Customer Support. As a recommendation, you can keep the number as a backup or use it to send occasional faxes for a small fee of 4.99 GBP for 5 months. Bħala rakkomandazzjoni, inti tista 'żżomm in-numru bħala backup jew l-użu li tibgħat faks okkażjonali għal ħlas żgħir ta' 4.99 GBP għal 5 xhur. If you accept, the great thing is, your next 30 days are free so even if you need sometime to think this over, you can always contact us within the next 30 days to cancel your account. Jekk inti taċċetta, l-kbira ħaġa hija li jmiss 30 ġurnata tiegħek huma ħielsa hekk anke jekk ikollok bżonn li wieħed jaħseb f'xi żmien matul dan, inti tista 'dejjem tikkuntattjana fi żmien it-30 jum biex tikkanċella l-kont tiegħek. If you want to proceed, I can switch you Jekk inti tixtieq li tipproċedi, I jistgħux jaqilbu inti
{Craig H.} (Craig H.)
r pricing to the special offer in a couple of minutes. r prezzijiet li l-offerta speċjali fi ftit minuti.
{Dragos} (Dragos)
No. I still want to cancel my membership. No I għadhom jixtiequ tikkanċella sħubija tiegħi.
{Craig H.} (Craig H.)
OK, we hope you'll consider eFax again should your needs change and I'll process your cancelation request now. OK, nittamaw inti ser tikkunsidra eFax darb'oħra għandhom bżonnijiet tiegħek u l-bidla I'll proċess talba cancelation tiegħek issa.
{Craig H.} (Craig H.)
Is there anything else, I may help you with? Hemm xi ħaġa oħra, I jista 'jgħinek biex ma?
{Dragos} (Dragos)
I need to be sure that my membership is fully canceled. I jeħtieġu li jkunu ċerti li s-sħubija tiegħi huwa kompletament kanċellata. Can you please confirm it? Tista 'jekk jogħġbok tikkonferma li?
{Craig H.} (Craig H.)
Sure, once the chat ends, you will receive e-mail confirmation for your records. Sure, ladarba l-chat truf, inti ser tirċievi e-mail għal konferma rekords tiegħek.
{Craig H.} (Craig H.)
Your cancellation number is XXX-ZZZ-WWW. Numru ta 'kanċellazzjoni tiegħek huwa XXX-ZZZ-WWW.
{Dragos} (Dragos)
Thank you then. Thank you imbagħad. Have a nice Christmas! Have a Milied sbieħ!
{Craig H.} (Craig H.)
Thank you for contacting j2 Global online support, I hope you found our session helpful. Grazzi għall-ikkuntattjar J2 appoġġ online Globali, Nispera misjuba sessjoni tagħna utli. Good bye and have a nice day. Bye tajba u jkollhom sympathique jum.
{Craig H.} (Craig H.)
Merry Christmas ! Il-Milied it-Tajjeb! ! !
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